Refund and Returns Policy

At Vopi s.r.o., we strive to ensure your complete satisfaction with our products. If for any reason you are not entirely happy with your purchase, our refund and returns policy is designed to make the process straightforward and fair.

1. Returns Eligibility

You may return most new, unused items within 30 days of delivery for a full refund or exchange. To be eligible for a return, the item must be in its original condition and packaging, with all tags and labels intact.

2. Non-Returnable Items

Certain products are not eligible for returns, including:

  • Custom-made or cut-to-size rugs and coverings
  • Clearance or final sale items
  • Products damaged due to misuse, improper installation, or normal wear and tear

3. How to Initiate a Return

To start a return, please contact our customer service team within 30 days of receiving your order:

Please provide your order number, the item(s) you wish to return, and the reason for the return. Our team will guide you through the next steps.

4. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

5. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original payment method within 7-10 business days. Shipping costs are non-refundable unless the return is our fault.

6. Exchanges

If you wish to exchange an item for the same product in a different size, color, or style, please follow the return process and place a new order separately. We currently do not offer direct exchanges.

7. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately with photos of the damage or defect. We will arrange for a replacement or refund at no additional cost.

8. Cancellation Policy

Orders can be canceled within 24 hours of placement. After this period, we may have already processed or shipped your order, and cancellation might not be possible.

9. Contact Us

If you have any questions about our refund and returns policy, please contact us:

  • Email: [email protected]
  • Phone: +420 733 528 900
  • Address: Nadrazni 1354, 592 31 Nove Mesto na Morave, Czech Republic

Thank you for shopping with Vopi s.r.o.. Your satisfaction is our priority!